1. Your Rights

IOP is responsible for protecting your rights under the relevant Singapore laws and other relevant laws if required. Accordingly, you have the right to:

• Access to your personal data;
• Request that we correct inaccurate, incomplete, or misleading information we hold about you;
• Request that we permanently delete your personal data where you believe that the data has been used for an unrelated purpose and not directly related to the original purpose for which it was collected or has been unlawfully processed;
• Ask us not to carry out marketing activities based on your information without your consent;
• Request that we provide your personal data in a reasonable format that you request, including transferring your personal data to another responsible party.

Please send feedback to request IOP to fulfill the commitments in this document or as required by law by email: iopoffshore@gmail.com or by phone, postal mail or other methods according to the contact information below.

2. Purpose of information collection and use

2.1 We collect the following personal information from you (“Collected Information”)

• Contact information, such as name, email address, postal address and telephone number;
• Payment information, such as credit card number and billing address;
• Information about your business, such as company name, address, and business type;
• Other information necessary to provide services or as required by government agencies.

The above personal information includes website users, service users and/or other third parties who may be identified as ultimate beneficial owners and members of the company or other affiliated entities (if any).

2.2 Purpose of use
We use the information collected for purposes consistent with this privacy policy and the law, including but not limited to the following purposes:

• Complete your order;
• Send you order confirmation;
• Assess your business needs to determine the right product;
• Send products or information you request;
• Respond to customer service requests;
• Send communications to you;
• Conduct appraisal;
• Respond to your questions and concerns;
• Use your data for IOP and IOP agencies’ corporate service purposes;
• Provide your data as required by law and competent authorities.

2.3 How we collect your data
The information collected will be collected in the following ways:

• By telephone, fax, email, skype or other forms of communication;
• Through registration forms or other forms required to be filled out during the course of providing services;
• Through publicly available sources or other third parties, primarily used to verify and authenticate your information.

We also collect your data through the following automated data collection technologies:

2.3.1 Cookies
A cookie is a small text file stored on a user’s computer to record information. We use cookies on this website. We do not link the information stored in a cookie to any personal information you submit while using our website.

We use both session cookies and persistent cookies to track user behavior and store information you enter into our forms. Session cookies expire when you close your browser. Persistent cookies remain on your hard drive for an extended period of time. You can delete persistent cookies by following the instructions in your Internet browser’s “help” directory. If you reject cookies, you may still use our website, but your ability to use some areas of the website will be limited.

2.3.2 Web Beacons/Gifs
We use software technology called clear gifs (also known as Web Beacons) to manage content on our website more efficiently, helping us understand what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track users’ online movements. Unlike cookies, clear gifs are embedded invisibly on web pages and are about the size of a full stop at the end of a sentence. We do not link information collected from clear gifs to personally identifiable customer information.

2.3.3 Analytics / Log Files
Like most websites, we gather certain information automatically and store it in log files. This information includes IP addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, timestamps, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, administer the site, track users’ movements around the site, and gather demographic information about our user base as a whole. We do not link automatically collected data to personally identifiable information.

The use of tracking technologies by our service providers, technology partners, or other third-party properties (such as those that track advertising effectiveness) on the Site is not covered by our Privacy Policy. These third parties may use cookies, clear gifs, images, and scripts to better manage their content on our Site. We do not have access to or control over these technologies. We do not link the information we collect to personally identifiable customer or user information.

2.3.4 Behavioral Targeting / Re-Targeting
We partner with a third-party ad network to display advertising on our site or manage our advertising on other sites. Our ad network partner uses cookies and Web Beacons to collect non-personally identifiable information about your activities on this site and other sites to provide you with advertising tailored to your interests. If you do not want this information used for targeted advertising purposes, you may opt-out by clicking here.

Please note that this does not prevent you from receiving ads. You will still receive general advertising.

2.3.5 Social Media Widgets
Our website includes social media features, such as Facebook and Twitter buttons, and widgets, such as the Share button or interactive mini-programs on our website. These features may collect your IP address, which page you are visiting on our website, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing them.

3. Share information

We may share your personal information with our subsidiaries to provide services in connection with our business operations. The exchange/sharing of information between IOP and its subsidiaries within the same group, or between subsidiaries, or between directors/managers and members of these companies will not be considered sharing information with third parties. In such cases, if the information is transferred to a country or territory outside Singapore, we will take the necessary measures to protect the confidentiality of your information, within our ability and efforts, to the extent required by relevant laws.

In necessary cases, we will have to share/exchange your information with relevant third parties to support the implementation of the service you requested and/or the request of agencies/governments. Specifically, these third parties may include:

• Service Providers: We may share your data with service providers, contractors or agents who perform services for us or on our behalf and require access to that information to do that work.
• Frames: Some of our pages use framing technology to serve content from our service providers (such as payment processors) while still maintaining the look and feel of our website. Please be aware that you are providing personal information to these third parties and not to us.
• Business Transfers: We may share or transfer your information in connection with or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Other Third Parties: We may disclose your personal information to other third parties including but not limited to competent authorities, business partners, etc. to comply with the law or to assist in performing our services.

4. Access and modify data

You should send your request for access or correction of data by email to our customer support at iopoffshore@gmail.com or contact us by phone or post using the contact details below or on the Contact page. We will respond to your request within 30 business days. If you have a designated corporate services officer, please contact that person first.

When processing a request for access or correction of data, IOP will check the identity of the requestor to ensure that they are legally entitled to make the request for access or correction of data. Please cooperate/assist us in providing supporting documents in case we need additional information or documentation to determine this.

5. Direct Marketing

If you choose to subscribe to our newsletter on the main page or when you become an IOP customer, we will use your name and email address to occasionally send non-transactional promotional emails. Out of respect for your privacy, you can choose to stop receiving these emails by following the unsubscribe instructions included in these emails or you can contact us.

5. Security measures

The security of your personal information is important to us. When you enter sensitive information (such as credit card, bank account or private business information) on our order form, we encrypt the transmission of that data using secure socket layer technology (SSL).

We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is completely secure. Therefore, we cannot guarantee its absolute security. If you have any questions about the security of our website, you can contact us by email at …..

7. Data retention period

Personal data will be stored to provide services to customers or for other purposes as required by law for the business establishment service provider/trust service provider.

If we receive a request to delete your personal information, we will consider your request and take appropriate action. In the event that we are unable to do so, we will notify you with appropriate reasons.

We generally retain your data for five years after the end of our contractual relationship, unless we are required to retain your personal data under anti-money laundering regulations or to comply with our legal obligations, resolve disputes, enforce our agreements or other laws to protect IOP’s legitimate interests.

8. Additional Terms

8.1 Collection of Personal Data from Minors
Our website is not directed to children under the age of 18 (“minors”). We do not knowingly collect personal information from children under the age of 18. By using the website, you represent that you are at least 18 years of age or that you are the parent or guardian of a minor and consent to your minor dependent’s use of the website. If you believe that we might have any information from or about a child under the age of 18, please contact us at iopoffshore@gmail.com.

8.2 Other Third Party Privacy Policies
Our website includes links to other websites whose privacy policies may differ from IOP’s. If you submit personal information to any of those websites, your information will be governed by that website’s privacy policy. We encourage you to carefully read the privacy policy of any website you visit.

8.3 Testimonials
We may display personal testimonials from satisfied customers on our website, along with other reviews. These testimonials are obtained from a third party service provider, which may request personal information from you, including your name and email address. Although we do not post personally identifiable information on the website, if you wish to update or delete your testimonial, please contact the data controller.

8.4 Changes to this policy
We may update this privacy policy to reflect material changes in our information practices from time to time and post them on the website. We encourage you to periodically review this page to stay informed of the latest information on our privacy practices.